Store Policy
Customer happiness
Nero Leather & Fur has chosen customer satisfaction as its most important goal. Our main goal is to determine the expectations of our customers and to fulfill these expectations unconditionally by always systematically following the changes in customer demands and fashion trends.
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We can easily submit our customers' complaints, requests, applications and suggestions. that you can convey,
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We ensure 100% customer satisfaction by providing service to our customers with the most accurate methods and “0” errors, and provide the right product and service the first time without any complaints,
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Complaints we receive are handled transparently, objectively, fairly and confidentially,
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We provide our services with an empathetic approach by putting ourselves in the customer's shoes,
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Our employees are at the core of customer satisfaction, and the necessary corrective and preventive actions are taken to prevent the same complaint from occurring again,
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We provide innovative solutions to customer needs by closely following technology,
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The fastest reaction in the services offered to our customerstime is offered,
We commit ourselves to all our customers, employees and other stakeholders in accordance with the terms of our Customer Satisfaction Management System, and we consider it our duty to share it with the public.
Payment methods
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Credit card
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Account Card
Privacy and Security Policy
All products supplied from Nero Leather.com (leather jacket, leather coat, fur coat, etc.) Nero Leather & It belongs to Fur and is produced by our company.
Nero Leather may collect personal data for various purposes. Below, it is stated how and in what way the personal data collected is collected, and how and in what way this data is protected.
By filling out various forms and surveys on our Membership or Store, some personal information about the members (such as name-surname, company information, telephone, address or e-mail addresses) is collected by Nero Leather due to the nature of the business.
Nero Leather may sometimes send campaign information, information about new products, and promotional offers to its customers and members. Our members can make any choice about whether or not to receive such information while becoming a member, and then after logging in, they can change this choice in the account information section or make a notification via the link in the information message they receive.
During the approval process carried out via Nero Leather.com or by e-mail, personal information transmitted electronically to our store by our members will not be disclosed to third parties except for the purposes and scope determined by the "User Agreement" we have made with our Members.
Nero Leather records and uses the IP address of its members in order to identify system-related problems and to quickly resolve any problems or disputes that may arise regarding the service provided. IP addresses may also be used to generally identify users and gather broad demographic information.
Nero Leather may use the requested information for direct marketing purposes by itself or its collaborators, beyond the purposes and scope specified in the Membership Agreement. Personal information may also be used to contact the user when necessary. Information requested by Nero Leather or information provided by the user or information regarding transactions made through Nero Leather.com; It can be used by Nero Leather and its collaborators for various statistical evaluations, database creation and market research, without disclosing the identity of our members, outside the purposes and scope determined by the "Membership Agreement".
Nero Leather undertakes to keep confidential information strictly private and confidential, to consider this as a confidentiality obligation and to take all necessary measures to ensure and maintain confidentiality and to prevent all or any part of the confidential information from entering the public domain or unauthorized use or disclosure to a third party. undertakes to exercise due care.